NeoPath Transcription Services (NPTS) is a module of the recording system supporting the Compliance process, by providing the transcription to text of all audio recorded in the system.

The NPTS module transcribes audio into text.

The transcribed words are indexed in time so that they are highlighted simultaneously with the audio being played.

In addition to the traditional metadata search, the NPTS module enables the powerful function of content search. Recorded conversations can be retrieved based on targeted words.

The transcribed conversations can be translated from the original spoken language and presented in any of nine different languages.

Audio conversations and transcriptions can be downloaded and forwarded via

e-mail, according to user's permissions.

Audio conversations and transcriptions can be edited into NeoPath integrated audit trail report.

The NPTS module can be configured to send an alarm whenever a target word is detected.

Every action is recorded, transcribed, annotated, and exportable—with full traceability by user and timestamp to ensure compliance. Powered by the NeoPath CCS AI Engine, the platform enables real-time monitoring and analysis of ongoing conversations.

• Summarization
  The summarization feature allows for the customization of the structure that is desired to be in the summary as well as the set of information that is searched for in the call;
• Classification
  The classification feature allows for the customization of the types that the calls should be sorted;
• Translation
  The translation feature allows for the results of the Advanced AI Features to be displayed in any of 9 languages;
• Systematic Customized AI Report
  A periodic report can be generated by the system based a customized systematic AI procedure.

Traceability of all conversations and procedures

• Recording System
  For Operation Desks, IP Phones, and Mobile App, recording all operations carried out on any NeoPath device;
• Playback
  Audio playback with advanced search filters, cursor control, speed control, annotation, export features, logged, recorded and traceable;
• Transcription
  Real-time automatic transcription of conversations, with sensitive word detection and real-time alerts;
• Reports
  Customizable reports, based on metadata;
• Audit
  Generation of audit events and creation of timeframes for analyzing recordings, transcriptions, and reports;
• Analytics
  Analysis of metadata and event logs for decision-making.

The NeoPath Monitoring Services deliver a robust and integrated approach to system oversight, combining advanced fault management with real-time visibility. By leveraging centralized tools such as the ELK Stack and Zabbix, ensuring proactive alarm generation, comprehensive log consolidation, and continuous SNMP polling across all system components. These capabilities enable seamless monitoring and early
detection of anomalies, supporting high availability and operational efficiency across mission-critical environments.

The user interface is designed for speed, clarity, and flexibility, combining session pads, direct access cells, video feeds, and dynamic maps in a single, unified screen. With intuitive one-touch access, operators can instantly manage audio streams, exchange critical text messages, and track real-time location data, all without switching contexts. The interface is fully configurable to match the needs of dispatch center operators, traders, and compliance agents, ensuring that each user has the tools and views tailored to their role.

Dispatcher Agent

Empower dispatchers with real time coordination, instant communication, and situational awareness, all in a single touch.

Trader Agent

Execute, monitor, and communicate instantly through a streamlined interface designed for high-stakes trading environments, supporting numerous simultaneous conference calls across multiple devices.

Compliance Agent

Access transcripts, monitor live sessions, and trace every user action with precise timestamps to ensure real-time compliance. Annotate key moments, perform advanced searches by keyword or semantic meaning, and apply automated LLM prompts across all conversations.

Neopath has integrations with various communication systems, such as WhatsApp, IP phone communications, and workforce management tools. They also have integrations with CRM
systems like Salesforce and ZOHO, allowing for automatic registration of customer conversations and summaries and AI Analytics tools like VEEZOO integrating voice conversations with AI searches across all corporate databases, centralizing information in one tool that combines voice and text-based data. It offers advanced search features, including sentiment analysis and meaning-based searches.