Utility Company

• Institutional Information
  
  • Utility Company that operates in the generation, transmission and distribution of energy for dozen of cities in a Brazilian state, serving more than 10Mi people;
• Dedicated Platform (On-Premise)
  • 60+ terminals;
  • 2 operational sites active-active;
  • 4 TB of Recording Storage replicated per Site;
  • Estimated 20,000 recording hours per month;
  • Transcription and search features of all conversations.
• Interoperability
  • Integration via SIP TRUNK with Cisco CUCM;
  • Several digital and analog Hot Lines with regulators and key partners.